Client Services Associate

The Ellerson Group, Inc., a registered investment advisory firm, is seeking candidates for a full-time Client Service Associate position in our Annapolis, Maryland office. The Client Service Associate is responsible for the administration of client services as it pertains to interaction and management of client assets and financial affairs. 

The Ellerson Group, Inc. is a small, successful wealth management company. It was founded 24 years ago by James P. Ellerson, one of the first "Fee Only" advisors in the region. Our mission is to help clients and their families navigate their financial future, charting the course to achieve financial goals today, tomorrow and for years to come. Simply put, we exist to be advocates. We believe everyone can benefit from professional advice and, as our clients’ advocate, we help them make informed financial decisions to live a fulfilling life.

The main purpose of the Client Service Associate position is to service all administrative activities related to clients' financial lives. In addition, this person is tasked with assisting with creating, implementing, and executing on various financial planning strategies for clients. The main goal of the role is to create a trusted relationship with the client, other advisors, families, etc. 

We believe that accomplishing the above strongly correlates to overall financial performance of the organization. 

JOB DESCRIPTION:

  • Manage new client implementation process

  • Build and maintain client relationships aimed at client retention

  • Coordinate and direct client activities with other team members and assist as necessary

  • Maintain up-to-date familiarity of industry trends that affect the investment market

  • Understand the client’s organization and procedures

  • Understand the client’s overall business needs and identify value-added services that The Ellerson Group can provide

  • Maintain client electronic and hard copy data files in a timely manner

  • Adhere to ethics and employee code of conduct policies

  • Monitor all activities for evidence of fraud

  • Lead the firm’s efforts to maintain and optimize CRM activities, email, phone system and other IT capabilities

QUALIFICATIONS/EXPERIENCE:

  • 3+ years of financial services or equivalent experience post-college

  • Basic personal finance knowledge required: familiarity with different types of bank, brokerage, and retirement accounts; basic understanding of personal income tax issues

  • Excellent verbal, interpersonal, and written communication skills, able to succinctly and clearly communicate with high net worth clients

  • Detail oriented, organized, and diligent with follow-up. Ability to manage multiple projects simultaneously and thrive in a fast-paced deadline driven environment

  • Strong intellectual capacity – a continuous learner, highly analytical, with good conceptual and critical thinking skills

  • Ability to handle sensitive information with the highest degree of integrity and confidentiality.

  • Series 7 and/or 65 license as well as CFP designation or CFP classes preferred

  • Computer skills: Proficient in Microsoft Outlook, Word, Excel, and comfortable utilizing databases and Internet for research. Familiarity with financial planning and investment reporting programs, as well as CRM software experience preferred

COMPENSATION:

  • Salary negotiable based upon level of experience

  • Additional bonuses determined by growth of the assets under management

  • Benefits include health insurance and Simple IRA